Shipping policy

Shipping Rates and Terms

A minimum purchase of $20 before taxes, after discounts is required for orders shipped to you.

Quebec
$20–$99.99: $9.99
$100 or more: FREE shipping

Ontario and New Brunswick
$20–$99.99: $10.99
$100 or more: FREE shipping

Nova Scotia, Prince Edward Island and Manitoba
$20–$124.99: $12.99
$125 or more: FREE shipping

Saskatchewan, Alberta and British Columbia
$20–$149.99: $14.99
$150 or more: FREE shipping

Newfoundland and Labrador
$20–$174.99: $19.99
$175 or more: FREE shipping

Yukon and Northwest Territories
$20 or more: $24.99
No automatic free shipping.

Nunavut
$20 or more: $34.99
No automatic free shipping.

Shipping rates and free shipping thresholds are calculated based on the cart total before taxes, after discounts. The cart total used to determine shipping charges excludes items added after the initial transaction through post-purchase upsell offers.

Shipping rates, promotions and offers may be modified, suspended or discontinued at any time without notice, including during promotional campaigns or special events.

In-Store Pickup

You will receive an email notification when your order is ready. Please bring your order confirmation and pick up your order Monday to Sunday, between 10 a.m. and 5 p.m., at 2789 Rue de la Faune, Québec, QC. Contact us at info@epicesduguerrier.com if these hours do not work for you.

If you have not received an email within 48 business hours, please check your spam folder or contact us.

Shipping by Carrier

Our packages are shipped through GLS Canada (Dicom), Canada Post, Purolator or UPS. A tracking number will be sent to you when your order ships so you can track your package. Delivery may take longer in some remote areas.

Once the package has been handed over to the carrier, delivery timelines and conditions are the carrier’s responsibility. However, if an issue arises during transit, we will work with the carrier to open an investigation when necessary.

We cannot be held responsible for theft or loss after the carrier has confirmed delivery. If you do not select the signature option at checkout, you are responsible for ensuring a suitable location to receive your package.

Customers are responsible for the accuracy of the shipping information provided when placing an order. Address errors may result in additional delays or charges.

If you believe your package was not delivered correctly, an investigation may be opened with the carrier. Investigations may take two to four weeks.

Reporting Damaged Packages

You have five days after receiving your order to report any breakage or visible damage caused during delivery. After this period, we cannot guarantee that a claim can be opened with the carrier.

Returns and Refunds

Due to the food nature of our products, returns are not accepted for opened or used products. Refunds or compensation are handled in accordance with our refund policy.

If you select the wrong product or make another error when placing your order, the associated shipping costs remain your responsibility.

We cannot issue a refund for an opened or used product, except in cases of an error on our part or a product damaged during delivery.