Refund policy

The Épices du Guerrier will not process any refund, unless the order applies to one of the following criterias :

  • an error or a technical problem occurred during the order ;
  • your order is damaged upon arrival ;
  • your order never arrived

In order to ask for a refund, you need to contact us at the following address : You will need to provide the informations in order to verify your identity, to identify your order, and to thoroughly understand the problem.

If your request is accepted, you will receive one of the following :

  • a partial refund of your order ;
  • a total refund of your order ;
  • a discount coupon to be used online